hygger aims to provide a fair way to satisfy our customers and all items purchased from hygger-online.com are made according to a shipment contract, meaning that the risk of loss and title for such items passes to you upon our delivery to the carrier.
Please Note: Shipping charges and Box fees are non-refundable.
We make every effort to fully disclose how our products work and what is to be expected. A damaged product during shipping is an automatic replacement from us. When it comes to a difference of opinion, such as: “My fish doesn’t like this light.” That we don’t refund for. However, if you decide the light you bought is a bit too green for your liking, provided it is in the original box, within 30 days and purchased from us, we will refund it at your cost of the product.
If you would like to return a product, start the process by emailing us at [email protected]. This allows us to see if there is something we can do before returning the product, such as a feature you didn’t know about, or sending you a return label.
We do require an order number and ask you to contact us to initiate the return.
Products bought from https://www.hygger-online.com can be returned within 30 days of the original purchase date provided they are unused, undamaged, and in the original product packaging. If a product does not meet these requirements, we reserve the right to deny the return if we feel that it is warranted.
Who pays for shipping? In the event an item is damaged during transit etc., hygger will provide you a shipping tracking number. If you are returning an item for another reason, it is your responsibility to get the item back to us safely.
Items being shipped back need to be sent to this address:
Add: 13941 Magnolia Ave, Chino, CA 91710
Contact: Duncan
Tel: +1-909-662-4856
Exchanges: We typically credit your account back the amount of the item and let you purchase the correct item you’d like. This follows the same rules as return.
HYGGER AQUARIUM INC owns the site and is responsible for the hygger brand products sold on it.
Contact the hygger customer service team at [email protected].